Hands-on courtroom, inquiry and arbitration support — delivered under pressure.

Professional experience

The following roles reflect direct experience supporting senior legal stakeholders, court operations, and high-stakes hearing environments.

Level 2 ICT Support Specialist — Coors (Brisbane) (2025)

• Primary ICT contact for partners and senior legal staff
• Level 2 troubleshooting and support across legal business workflows
• Supported Microsoft 365 and user productivity systems
• Resolved endpoint, access, and printing issues
• Managed Active Directory accounts, groups and permissions

Arbitration ICT and AV Support (2025)

• Supported major arbitration matters in professional hearing environments
• Maintained secure VC operation, evidence display and workflow stability
• Provided calm, time-critical troubleshooting during live sessions

Level 2 ICT Support Specialist — Epiq (QLD Government Commissions of Inquiry) (2022–2023)

• Provided ICT and AV support for QLD Government Commissions of Inquiry
• Supported counsel, government staff and witnesses in secure environments
• Maintained hearing-room stability across hybrid hearing systems
• Worked under confidentiality and time-critical conditions

Level 2 ICT Support Specialist — Law In Order (Disability Royal Commission) (2019–2022)

• Supported hearings and evidence workflows
• Operated and supported AV, recording and hearing-room systems
• Provided deskside and onsite support in high-pressure environments
• Supported operational continuity during live proceedings

ICT Support — Federal Court of Australia (2009–2012)

• Supported judges, associates and registry staff
• Maintained courtroom-related ICT and operational support systems
• Supported recording / hearing-related systems (where applicable)
• Resolved application and system issues in a court environment

ICT Project Manager — NSW Attorney-General’s Department (2007–2009)

• Supported ICT project delivery, system upgrades and rollout activities
• Coordinated stakeholder requirements and implementation planning
• Delivered structured outcomes within governance expectations

ICT and AV Support — Commissions of Inquiry (Multiple contracts)

• Supported public and private hearings
• Managed AV, recording, evidence display and hybrid hearing systems
• Operated in secure environments with confidentiality requirements